These Terms of Service (“Terms”) govern access to and use of the Conduix platform (the “Service”), operated by Conduix (“we”, “us”). The Service is business software provided to companies (each a “Customer”) under a written agreement or order form; these Terms apply to every person who accesses a Customer’s deployment (“you”). By signing in, you accept these Terms.
1. The Service
Conduix is a business operations platform for industrial suppliers: quoting, order management, warehouse receiving and shipping, delivery paperwork, and accounting hand-off. Each Customer runs on its own dedicated deployment and database. Features available to you depend on the role your Customer’s administrator assigns.
2. Accounts and access
- Access is by invitation from a Customer administrator; there is no public signup.
- Sign-in links and codes are personal. Keep them confidential and don’t share accounts.
- Your Customer controls its users: administrators may add, restrict, or end access at any time.
3. Customer data
Business records entered into the Service (jobs, quotes, contacts, shipments, documents) belong to the Customer. We process them solely to operate the Service for that Customer, as described in our Privacy Policy. We do not sell Customer data or use it for advertising.
4. Session recording
For support and quality purposes, user sessions in the Service may be recorded (screen-interaction snapshots and activity logs). Recordings are retained for a limited window and are available to the Customer’s administrators and to us for support. Signing in constitutes acknowledgment of this recording.
5. Acceptable use
- No unauthorized access, probing, or disruption of the Service.
- No use that violates law or third-party rights.
- No reverse engineering or resale of the Service except as a written agreement with us allows.
6. Third-party integrations
The Service can connect to third-party services on the Customer’s instruction — for example QuickBooks Online (accounting), email delivery, and carrier tracking. Those services are governed by their own terms, and the Customer authorizes the data exchange each integration performs (such as posting the Customer’s invoices to the Customer’s own QuickBooks company).
7. Fees
Fees, terms, and service levels are set in the written agreement or order form between us and the Customer. These Terms do not change that agreement; if they conflict, the written agreement controls.
8. Intellectual property
We own the Service, its software, and its design. Customers own their data. Feedback you give us about the Service may be used to improve it without obligation.
9. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. The Service supports — but does not replace — the Customer’s own business judgment, bookkeeping, and records obligations.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total liability arising out of the Service is limited to the amounts the Customer paid for the Service in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.
11. Suspension and termination
We may suspend access that threatens the security or integrity of the Service. Termination rights and effects (including return of Customer data) are set in the Customer’s written agreement.
12. Changes
We may update these Terms; the effective date above reflects the current version. Material changes will be communicated to Customer administrators. Continued use after a change constitutes acceptance.
13. Governing law
These Terms are governed by the laws of the State of Louisiana, USA, excluding its conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Louisiana.